VODACOM Nasty neglect

Still waiting for the Vodacom consultant to contact me.

In the meantime I went to Vodaworld today (40Km) to sort this matter. What shall I find on arrival? The cancellation was done after the Hellopeter review was sent. Thanks Hellopeter. After re-submission of the Top-up package contract we found that another problem existed - the porting of an MTN number to Vodacom never went through as was promised on 18th July by the Vodacom Shop in East Rand Mall. This created a new blocking matter since the Top-up contract has to be build upon this ported number. Now I have to return again (40Km) to complete the contract after the re-initiation of the porting was launched again. At least there was a move into the right direction with this whole issue. However, the consultant who will contact me (if it is going to materialise I must add) should provide an acceptable and valid reason for this whole matter. I have been a loyal and good customer in all aspects and did not deserve such treatment. Why was the WiFi device never delivered - Vodacom should sack RAM couriers. Vodacom should enquire why RAM never delivered and relay this to the customer. Vodacom should have returned to me with an explanation and offered another chance for that deal. It did not happen and Vodacom chose a nasty route. Why was the number never ported from MTN to Vodacom. Vodacom should sack that Vodacom shop in East Rand Mall as one of their franchises for poor service and *********** service, or at least address them and perhaps provide better training to such franchises.

Hope the porting materialises soon (and that it actually does materialise) and I hope that a consultant will provide proper and legit/valid answeres to all the following questions...

1) why this whole matter was allowed to be born in the first place?

2) why nobody wanted to assist and why I never received a reference number?

3) why I was deceived by so many of the Vodacom consultants - do they get trained to deceive?

4) why RAM never delivered the package

5) why the cancellation never was sent to the correct departments within Vodacom - if one can believe the initial reason that was portrayed?

6) Why the cancellation could not have been performed by the "After Sales" consultants?

7) Why Vodacom IT department climbed on the struggle-bus in this matter?

8) Why I never received a reference number for any of my enquiries and cancellations and complaints?

9) Why each and every consultant had to ask someone else for assistance - are they not trained properly or was there a bad-mouthed message written which forced them to ask for assistance?

10) Why all the NORMAL communication channels have been terminated - what is Vodacom hiding by removal of these comms methods? Is an e-mail too much of a legal document in their eyes? Is a chat line too much of a direct exposure? Is the 082111 recorded line only for the benefit of Vodacom with manipulation of the recordings when a dispute arises between Vodacom and customers? Or what is the reason?

Consultant from Vodacom phoned weeks later. He promised to sort out all my issues and will call me back the next day. He actually promised after I raised my doubts about the calling-back-tomorrrow issue. He never did call and it is again weeks later. Seemingly Vodacom has lost all their customer relations - too big a company to really care. You either take their business with zero after service or go somewhere else. My phone is now slower than ever before and I can only suspect malicious action. Have now serious doubts whether my move from MTN to Vodacom was the best decision - I was happy for the first year but due to one worker at Vodacom with too much power and seemingly no integrity the whole issue has now snowballed into something sooooo unnecessary. As I mentioned before, if I was shouting, swearing or any offensive behaviour it would be a different story. Perhaps it is a racial thing - who knows? All I know is that my phone is now dropping calls, not delivering sms'es, preventing me from calling sometimes, slower than slow with timeouts on the internet, loading of airtime dissappear immediately after it was loaded without using any of it, and the wifi is so intermittant and slow that it is unusable - I actually am using a wifi from MTN now without ANY issues - it is fast and stable and awesome, etc. since this Hellopeter correspondence started. Never thought I would say that about MTN again after I walked away from them. Clear sign of malicious action. Hence, everyone reading this should be aware that it does not pay to expect service and assistance from Vodacom - rather take your business elsewhere unless you are unfortunate enough to be bound by a contract. Remember, in this country the saying of "the customer is always right" has been swung around to "the service provider is always right". When one watches programs from America and UK about bad service and customer treatment one wonders what those people would do when they see Vodacom's treatments and services of and to customers, respectively. I have reluctantly accepted my fate - I shall have to pay for an unusable VODACOM wifi router for two years. I shall have to endure the call dropping, sms not sending, slow internet, *****ing of airtime, for another few months before my phone contract expires.