1 reviews | Active since Feb 2015
Vodacom - Nashua take over disadvantage consumers
I had a R 200 data agreement with Nashua mobile which I specifically asked should be capped, having been caught by the sneaky out of bundel rates before where companies try and make an ********* quick buck from consumers, i wanted to avoid this to happen again. <br> HOWEVER with the change over of contracts from Nashua to Vodacom this line was labelled ''open'' and not capped anymore. This leaves me as a consumer with very little control - the response from Vodacom was more frustrating, they told me I don't understand how data contracts work and also that Iam not with Nashua mobile any more ! My request to not consider the out of data option placed with Nashua got lost in the handover when Nashua was bought out and it left me paying R 670 every month for the data instead of R 200. I phoned in and I refused to pay and my phone was cut. On 11 Feb 2015, I requested that they look at the original agreement which I had with Nashua. The call centre agreed to get back to me which never happend and I received a letter to pay within 7 days. I phoned again on 26th Feb with no success and on 27th I requested my data contract to be cancelled. After all of this no note to cap the data line made
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
