Vodacom N1 City - Where is the service?

Good day

I went to Vodacom shop N1 City (2/12/2018) to sign up for a data contract they had on sale R149 for 10G anytime and 10 Night time. Completed the form and Stephano advised that porting must be done from my MTN number to their Vodacom network. I asked what is the time frame for this porting process to be completed. He advised it wont take to long about 3 days MAX.

I was understandable and agreed with that time frame. He advised that I must come back the next day to sign papers and he will then confirm approval too. I went back the next day, sat down in the shop while he took my file out of a draw, punched my details in and asked can I come back the next day. I advised that I moved all my plans I had for Monday after work to the Tuesday after work. He advise that I don't have to come back the Tuesday can come back any day it is just to sign papers.

I went back on Wednesday in the morning hours. Note this is now day 3 and my contract should be active as per original conversation. Arrived at the shop and he again took my file out the draw, punched in my details and asked if I can wait 15min then all should be completed. I advised I'm going to traffic department and will came back after that. I returned 1 hour later....no surprise.....feedback was....sorry mam it is STILL not ready. Can you come back later or tomorrow? I asked who is paying my petrol to drive up and down to the Vodacom store? Can you rather phone me when things are actually completed and not wait for me to be in the store to check on the status of my contract. He said he will make contact.

No contact was made Thursday, Friday, Saturday or Sunday. I phoned the store toady and was address with the most unfriendliest customer service assistance by the store manager. This store manager was so *********** that he did not even know his own name. I eventually got hold of Stephano. He only then looked at my profile when I phoned and advised he is going to call me back and ensure this get sorted today for final signing.

I received a phone call back later today from Stephano advising me that the sale for that contract ended on Friday 07/12/2018 already and he cant assist me for that deal anymore???? I MEAN WHAT???

Is this the normal when dealing with Vodacom N1 City? No customer service, customer must do all the driving, phoning and waste money for nothing?

So I wasted my petrol, printing of bank statement, time, phone calls, purchasing of data at a high cost while waiting for contract to activate.

How do I recover these costs? What to do now about this contract??