1 reviews | Active since Nov 2016

31 Jul 2019, 03:44

Vodacom n their lies

I am a vodacom contract customer n lately m unhappy with vodacom. Everything was fine up until a consultant called n told me they will increase my airtime but my debit order wont change.that was 2 months ago.....I was paying 223 then I added a router for 129 .m suppose to be paying 352all together but they debiting 515.......when I call they say router is now 149 n m also paying for the increase airtime which I never agreed I was gonna. They told me my debit wont change. M tired of vodacom they r dishonest. I want to expose them n m very unhappy I want my money back

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Replies (4)
Vodacom
Vodacom's reply31 Jul 2019, 11:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update31 Jul 2019, 19:22
Reviewer Update
Still waiting for a call from a consultant
Vodacom
Vodacom's reply02 Aug 2019, 20:02
Official
Dear Customer
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. 

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Vodacom Consumer Website Team
's update29 Jan 2021, 07:11
Reviewer Update
Issue still unresolved