1 reviews | Active since Mar 2018
Vodacom MyGig 5 Promo is a trap
I signed up to the MyGig 5 Promo though Vodacom on 06/07/2017 You sign up to this service, buy your own ****le and simply pay for data every month. Right? Wrong. I called them today to cancel my ****le. They stated that they cannot do this until my contract period is up or until 07/04/2019 which makes NO SENSE! I am paying for data monthly, I do not require that data any longer so I want to cancel the data going forward. They offered me a buy out clause of 2000 Rand which is essentially the price of the data I'd pay till 2019 (Contract expiry). I do not understand, I do not want the data anymore, I do not want to be charged for this data any more as I AM NEVER GOING TO USE IT. I also don't remember signing up for a fixed period. I want out.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
