JT
Jacques T

1 reviews | Active since Sept 2024

21 Nov 2024, 11:27

Vodacom ****my resellers

I have received two calls from a vodacom reseller/partner. The first call was totally unprofessional. (Agent greeted "hello" "How are you" and only then introduced themselves. The caller works for Elite mobile and wants to speak to my wife. I requested to be placed on their do not contact list through a hello peter complaint and got confirmation from them that it was in fact done. Yesterday (after my wife upgraded her contract) I got another call from Elite mobile (note that I was supposed to have been placed on a do not contact list). At which point are they breaking the law by keeping on harassing me after I requested never to be called again by them? Does Vodacom support action like this? How does Vodacom do business with resellers like this?

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Replies (1)
Vodacom
Vodacom's reply21 Nov 2024, 11:59
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team