Vodacom: My online contract upgrade a nightmare!

I wrote a complaint regarding a device that was never delivered to me, yet I am currently being billed for it.

On 30 October 2025, I was contacted with an upgrade offer for two of my numbers. The upgrade deal included two Vodacom tablets.

On 31 October 2025, within the 14-day cooling-off period, I contacted Vodacom to cancel both upgrades. During that call, I informed the consultant that I had only received delivery of one tablet instead of the two devices that formed part of the agreement.

The agent advised that he would escalate the matter to the dispatch office to investigate what had happened to the second device. However, I never received any feedback regarding this query.

Regarding the one tablet that was delivered, Vodacom arranged for its collection. The device was collected. Despite cancelling the contract within the cooling-off period and returning the delivered device, I am still being charged for the upgrade, including a device that was never delivered to me. I was advised to lodge a ***** case with Vodacom by a consultant which I did up to date, my account is still being billed the upgrade amounts, the ***** department since sent an email indicating they closed the query on their site and send the matter to sales department to investigate further and contact me. Still waiting for the them to contact me.