GC
Garth C
1 reviews | Active since Nov 2018
08 Mar 2019, 12:05
VODACOM - MY NIGHTMARE CONTINUES!!
My 3rd review / complaint with Vodacom in less than a year! After all the trouble we've had, after I've settled my account in full, downgraded my contract to a pay as you go and Vodacom still have the cheek to send me a invoice & statement for a payment to be made in March for my old contract... I mean ***!!! I don't owe you any more money, I buy my own airtime and data now because you are so ***********! I will not pay you anything, please have these invoices and statements removed and my account sorted out ASAP!
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Replies (2)
Vodacom's replyOfficial
08 Mar 2019, 13:11 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Mar 2019, 13:11
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Mar 2019, 11:34Dear Garth,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply12 Mar 2019, 11:34
Official
Dear Garth,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)