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Andrew I

1 reviews | Active since Nov 2015

31 Mar 2020, 10:58

Vodacom My Meg and Wasp Services Theft from my account

Vodacom has been ********ly charging me for many years for this so called MyMeg or Wasp Services, and in spite of several emails and calls to people at Vodacom called Katelyn and Shane, with a reference number EC-1ZOZ-2EF3E6, who promise to elevate my complaint to a manager, nothing has been done. The arrogance of a company who adds on charges and blames their customer for signing up for these charges when in fact the original contract has no mention of such charges is staggering. I still have no idea for how long I have been debited extra, ******** charges off my account, but I have full grounds to cancel my contract with Vodacom, keep the phone upgrade and migrate to MTN, which I will do from 01 May 2020. Pathetic service from Vodacom. How can they possibly argue that they have nothing to do with these charges, when they are the company debiting my account? How is it possible that Wasp Services, whoever this ********** bunch are, can instruct Vodacom to debit my account for charges over and above my original contract with Vodacom? Theft, clear and simple.

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Replies (1)
Vodacom
Vodacom's reply31 Mar 2020, 11:41
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team