MM
Morena M
1 reviews | Active since Nov 2020
21 Nov 2020, 01:31
Vodacom my gig top up
On thursday 2020-11-19 I call vodacom *** to cancel an already expired data contract , I was taken from pillar to posts. Imagine being told that the system said you hav failed to answer date of stop order in yo bank account. Joooo , talking to the first consultant afta I said I better talk to supervisor Denzel after we argue he drop decide to drop the phone. I call again an Carusha answer, the same excuses that I didnt answer correctly so the contract wont be cancel, sooo I request the supervisor an this time Phumzile was the supervisor an again we argue an she drop the phone. I call again this time jlome finally help me. Some consultant can frastrate you really.
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Replies (1)Vodacom's replyOfficial
21 Nov 2020, 08:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Nov 2020, 08:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
