MM
Morena M

1 reviews | Active since Nov 2020

21 Nov 2020, 01:31

Vodacom my gig top up

On thursday 2020-11-19 I call vodacom *** to cancel an already expired data contract , I was taken from pillar to posts. Imagine being told that the system said you hav failed to answer date of stop order in yo bank account. Joooo , talking to the first consultant afta I said I better talk to supervisor Denzel after we argue he drop decide to drop the phone. I call again an Carusha answer, the same excuses that I didnt answer correctly so the contract wont be cancel, sooo I request the supervisor an this time Phumzile was the supervisor an again we argue an she drop the phone. I call again this time jlome finally help me. Some consultant can frastrate you really.

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Replies (1)
Vodacom
Vodacom's reply21 Nov 2020, 08:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team