1 reviews | Active since Oct 2012

13 Oct 2016, 14:10

Vodacom My Gig 5 contract complaint

<p>My husband took out the above contract for me on a special via Makro for R199pm (24 months). The special price is for 5G day and 5G night time data. On the 29th I received an SMS stating that the data bundle has depleted and out of bundle rates now apply. I immediately switched off the router. Great was our surprise when we received our account R466.54! <br /> <br /> I immediately checked my bill online and great was my surprise that the current bill is already R205, with more than 4G still available?</p> <p> </p> <p>We took the contract out on 27 Aug when we paid the connection fee etc. R105.00. R135.51 was paid on 31 August for pro data usage? Then on 3 September we received and account for R199 which we paid. Now we received an amount of R466.54, the R199 plus data usage of R267.54. My bill currently shows my subscription R199 and data usage of R5.00 although my available balance is more than 4G.</p> <p><br /> I sent an e-mail to Vodacom accounts department on 10 Oct 2016 with my query as well as a letter by my husband that I may have access to the account. Last night my husband called the accounts department as we have not had any response and was told that we are charged extra for visiting certain websites. The person could, however, not provide us with a list of websites that are charged for. <br /> <br /> Is that possible? I have never heard of that. He was not informed of that when bought the special.<br /> <br /> Is there someone out there who can assist? (Still no response from Vodacom on our e-mail)</p>

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Replies (3)
Vodacom
Vodacom's reply13 Oct 2016, 14:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update15 Oct 2016, 08:13
Reviewer Update

Still no response?

's update17 Oct 2016, 10:24
Reviewer Update

How long will it take for "a consultant will make contact with you in due course to assist with your query" ?