MR
Marlene R

1 reviews | Active since Oct 2012

06 Jan 2025, 12:43

Vodacom, my biggest regret.

Please don't be as dumb as me and move to Vodacom. I am sitting with a mount of regret amd sitting in one sticky **** situation.

I ordered Home Internet online in the Middle of December already.

It was never been delivered. I have been trying to cancel it without any success. Every time I phone, they tell me the contract still shows open, then I log another cancelation and every time they tell me it takes 4 days. After 4 days I phone and the contract is still open.

I work from home. I am starting work Wednesday, I have no internet and don't want to risk going to take out another contract somewhere before this one is canceled and I end up with two.

This is ridiculous. The service is appalling. I am at wits end. I don't know what to do anymore. I even tried going into the store and they can't help because they say in store and online have different systems.

Don't make the mistake I made. You will regret it. My anxiety is on the next level. I don't know what to do anymore.

0
Replies (2)
Vodacom
Vodacom's reply06 Jan 2025, 14:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details.  Regards,  Vodacom Consumer Website Team 
MR
Marlene R's update06 Jan 2025, 14:23
Reviewer Update
This is the exact same response you gave me on my previous complaints and nobody ever contacted me, so how about starting to do your job properly and not just copy and paste the same response to customers and they never get any proper feedback