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JM
John M

1 reviews | Active since Mar 2018

30 Apr 2024, 11:24

VODACOM ***** MY AIR TIME AND MAKE IT IMPOSSIBLE TO SPEAK TO NATURAL PERSON BY USING A ROBOT THING CALLED TOBI AS THEIR CUSTOMER CARE CONSULTANT. IT'S NOT THE FIRST TIME THEY *****, I DEMAND MY AIR TIME BACK THIS TIME. BE CAREFUL WITH VODACOM GUYS.

On 29 April 2024 I had R33 Airtime in my vodacom sim ***, then I bought some just4u minutes for 3 days at R15, (70 minutes daily for 3 days) I had a balance of R18. I started to make a call at +- 20h00. Vodacom used my R18 air time and 70 minutes instead of using the 70 minutes only and leave my R18 air time alone

0
Replies (3)
Vodacom
Vodacom's reply30 Apr 2024, 12:06
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
JM
John M's update01 May 2024, 10:46
Reviewer Update
Yesterday Vodacom refunded my air time with the amount of R19.02. When making calls the same problem happened again, in less than an hour, my air time was exhausted together with the 70 minutes. I therefore still demand my air time
JM
John M's update02 May 2024, 11:33
Reviewer Update
Please check the complaint of the 1st May 2024, yesterday, was not attended to