Vodacom - My account is a mess

It is with great disappointment that I am resorting to social media in the attempt to have my account sorted out which has been a mess since March 2021. I have numerous calls logged each closed without resolution. Pls refer to ***, escalate and contact me.

A migration cancellation request has resulted in more calls, tickets logged, people spoken to, departments referred to than I can keep track off and still no resolution.

Instead of cancelling a migration on contract2, contract1 was downgraded and the migration stayed in place. Then the migration for contract2 was reversed but the downgrade on contract1 was and still is not corrected. Not to mention that I am now being charged more than I originally paid for these contracts.

Each time the call is closed and each time I have to wait until the next month to see the results as no one from Vodacom follows up or calls as they say will in their sms'. Only to start the cycle again.

Instead of reversing a migration Vodacom has made changes to my account without my request or consent and I am paying for it since March and from my latest account it will be yet another month.

I have been a customer of Vodacom for many many years and this is the first time that I do not want to be a Vodacom customer and am willing to give any other service provider a go before I renew my contracts with Vodacom again.

This review is not to slander Vodacom but it is a desperate "cry" for assistance and to point out the level of competency within this organisation in the hope that it will reach the correct channels to do something about it and to resolve my issue of the past 4 month as you have left me with no other choice.