KK
Kara-noel Kraft

1 reviews | Active since Jan 2017

24 Mar 2023, 10:23

*VODACOM* My 73 year old Mother in law bought a pre-paid Sim card at Vodacom in January

*VODACOM* My 73 year old Mother in law bought a pre-paid Sim card at Vodacom in January. She had the number Rica'd at Vodaworld. Vodacom Head Office. Vodacom subsequently flagged the number as being used for ********** activities. Vodacom blocked her phone for all phone calls messaging. SMS, Whatsapp text and voice. Since January she has tried to get Vodacom to rectify this issue and has been completely ignored. Customer Care is completely useless. Customer Care tells her to contact the Vodacom ***** department. Vodacom ***** department has been completely unavailable since January. This is an elderly woman who needs to able to contact anyone in an emergency and cannot be in contact because of Vodacoms failure to deliver a service and ineptitude at rectifying their mistake.

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Replies (1)
Vodacom
Vodacom's reply24 Mar 2023, 12:01
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team