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gloria.dangale gloria.dangale

1 reviews | Active since Sept 2016

31 Aug 2023, 09:49

Vodacom must stop using Elite mobile as a service provider, Elite mobile is *****ing money from me

I was contacted by Elite mobile to upgrade my Vodacom contract. I agreed to upgrade 2 contracts. I agreed to the upgrade fee of R179. 1. I only received one cellphone instead of 2 2. The contract fee confirmed with me over the phone is more than what vodacom is debiting me. 2. Elite mobile continues to deduct the upgrade fee of R179 from my account every month.

Despite sending a complaint, they have not refunded me and still continues to debit my account monthly.

0
Replies (2)
Vodacom
Vodacom's reply31 Aug 2023, 10:12
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
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gloria.dangale gloria.dangale's update31 Aug 2023, 10:20
Reviewer Update
Thank you. I will wait for a consultant to contact me.