rM
raphael M
1 reviews | Active since Jan 2017
28 Jul 2022, 12:56
Vodacom must stop *****ing data
I was assisted last week and today I'm sitting with the issue. Data depleted but vodacom app shows me a different information.
I did everything they recommended. I don't use more 10G per week. I cannot be spending time complain to them every week.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Jul 2022, 13:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Jul 2022, 13:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Jul 2022, 15:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, you have been advised how to monitor and track your data usage. Regards Consumer Website Team
Best regards,
Vodacom's reply28 Jul 2022, 15:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, you have been advised how to monitor and track your data usage. Regards Consumer Website Team
Best regards,
rM
raphael M's updateReviewer Update
28 Jul 2022, 17:27Yes, I was advised to download a vodacom to track my data, which for me is the same as going on the website and get it from there.
The issue is that data showing on my app as well as the website one doesn't amount to the overall data I had.
The app and websites show that I have used 5.4 G from last week Friday until today. Where is the 4.6G. Even previously whewhen I complained it was showing that I have used around 60G.
This is really exhausting, if don't us just let us know.
The issue is that data showing on my app as well as the website one doesn't amount to the overall data I had.
The app and websites show that I have used 5.4 G from last week Friday until today. Where is the 4.6G. Even previously whewhen I complained it was showing that I have used around 60G.
This is really exhausting, if don't us just let us know.
rM
raphael M's update28 Jul 2022, 17:27
Reviewer Update
Yes, I was advised to download a vodacom to track my data, which for me is the same as going on the website and get it from there.
The issue is that data showing on my app as well as the website one doesn't amount to the overall data I had.
The app and websites show that I have used 5.4 G from last week Friday until today. Where is the 4.6G. Even previously whewhen I complained it was showing that I have used around 60G.
This is really exhausting, if don't us just let us know.
The issue is that data showing on my app as well as the website one doesn't amount to the overall data I had.
The app and websites show that I have used 5.4 G from last week Friday until today. Where is the 4.6G. Even previously whewhen I complained it was showing that I have used around 60G.
This is really exhausting, if don't us just let us know.