Vodacom must start to do there job properly and fix it all

Good day four months ago I've made arrangements with vodacom to pay my area's I have paid them when I call them they can't tell me that I have an account with them and I can't see any changes on my and they send it me through a lot of numbers that I must call and find out what's going on do they have my account with them how much do I owe them anything but no one can tell me and it made my name very bad I don't qualify for anything I want to buy myself a car I don't have transport only because of vodacom. I just think that if they can't find my account or anything we must clear that vodacom thing because I don't owe them anything anymore because they can't see anything they can't see my ID number they can't see my contract number they can't see anything they can't see nothing