Vodacom must reimburse urgently please

Id ***. Nr *** ref: *** I'm still waiting for Vodacom to reimburse me for an incorrect contract that has been deducted against my bank account since April 2020. The rewards company already found the complaint in my favour after listening to the recording. Every time I'm enquiring about the delay i just get a new ref and saying someone will call me...i called and it is expected that i need to hold on for more than a half an hour to speak to cancellations. I did not take that contract and vodacom can cancel it themselves. Its over R4000 now already. Just give me my money back vodacom. I saw the complaint and results on your system. I included the last ref nr.