HB
Harmanda Bekker’s
1 reviews | Active since Nov 2018
15 Nov 2018, 11:30
Vodacom must pay me back
Goodday, This matter refer to numerous previous emails. A vodacom contract has been cancelled on the 5/01/2018. A cancellation fee has been paid the 5/01/2018 to cancel this contract?
Documents (as proof) have been mailed to Vodacom as well. In a telephonic conversation they confirmed the before mentioned.
Even though it has been cancelled, Vodacom still subtracted a monthly fee, which is totally unacceptable!!
I have made so many calls regarding this matter. And nothing successfully I
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
15 Nov 2018, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Nov 2018, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
21 Nov 2018, 12:55 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have responded via email. Regards Consumer Website Team
Vodacom's reply21 Nov 2018, 12:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have responded via email. Regards Consumer Website Team
HB
Harmanda Bekker’s's updateReviewer Update
04 Dec 2018, 10:38Hallo one guy have phoned me, but nothing happen further he didn't came back to me. Please Vodacom I don't want to cancel everything
HB
Harmanda Bekker’s's update04 Dec 2018, 10:38
Reviewer Update
Hallo one guy have phoned me, but nothing happen further he didn't came back to me. Please Vodacom I don't want to cancel everything
HB
Harmanda Bekker’s's updateReviewer Update
29 Jan 2019, 12:05Vodacom have not done anything yet no response. I don't think this is right of them. I still did not get the money back . Please help vodacom.
HB
Harmanda Bekker’s's update29 Jan 2019, 12:05
Reviewer Update
Vodacom have not done anything yet no response. I don't think this is right of them. I still did not get the money back . Please help vodacom.