PF
Pieter F

1 reviews | Active since Mar 2019

14 Mar 2019, 08:14

Vodacom must go down

Living in the North West of the country in the Coligny - Lichtenburg area i must say that Vodacom advertise themselves as the best network in S.Africa. THis is so far from the truth as Escoms service to this country. We have been experiencing more and more network blackouts for the last 8 months, which the last one was from yesterday afternoon till now we still stuck without network. Even when Eskom power drops the same problem occurs..really Vodacom...is this the type of service you give paying customers...and then you say your nr1...service provider....then i dont wanna know what 2nd and 3d pace providers look like. Really me and my family spents thousands on a non network service provider per month, and we all are strongly considering switching networks. And ask yourself im only one complaining customer...how many paying customers do uou have in that area...???

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Replies (2)
Vodacom
Vodacom's reply14 Mar 2019, 09:11
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply14 Mar 2019, 11:31
Official
Dear Pieter, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.  Regards Consumer Website Team(SA)