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Susan W

1 reviews | Active since Feb 2021

22 Oct 2021, 11:57

#Vodacom must go

Posted on the 7th to hopefully get some attention to my service request which has been unserviced since 16th August. On the 16th October I get an email informing me my service request has been closed. No one has come to the business to sort out the issue. To add injury to insult again the customer consultant can't gain access to my router which means they can't help me either. Dont waste your time or mine. I'd like to cancel my subscription!

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Replies (3)
Vodacom
Vodacom's reply22 Oct 2021, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

SW
Susan W's update22 Oct 2021, 14:06
Reviewer Update
Many thanks
Vodacom
Vodacom's reply04 Nov 2021, 10:18
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.  
We have escalated your query to our Fibre Support Team for further assistance and the team confirmed that your fibre service has been restored. 

Apologies for any inconvenience this may have caused.  Regards  Consumer Website Team 

Best regards,