NF
Norman F

1 reviews | Active since May 2018

29 May 2018, 09:08

#Vodacom Must Fall(*******)

PLEASE READ! Good Day All, I would like everyone to take note of this message as it is of utmost importance. DO NOT TAKE A CELL PHONE CONTRACT WITH VODACOM EVER. This company is just know how to rip its consumers off. First of all i took my very first contract in Dec 2017 Huawei P10 plus with the P8 Lite for R549, i was advised that it comes with R200 airtime and R55 for the second one, then All the additional charges came along which i was never advised off. Device insurance R189+R59 , R13 administration fee each which amounts to R823.00. Every month they debit my account R840.99, where the other charges comes in i do not know the staff is too *********** to explain to me. Now worst of All they debit my account today on the 28 when i selected the 25th of each month, I WANT MY MONTEY BACK ITS NOT MY FAULT YOUR STAFF CANNOT DO THEY'RE JOB they were hired to do, ITS MY MONEY! To this date i have spend over R10 000 on this contract alone within 5 months Excluding the R400 airtime i buy to convert to data Every single month alone because the DATA PRICES went from R99 for for 2 Gigs valid for one week to R120 NOTHING is FREE here no free min NOTHING all they give you is Free Night shift for who and for what, do you understand that i could have been wise and saved this money and bought the phone cash. Now imagine i still have 19 Months left here. PLEASE TELL ME YOU STILL WANT A CONTRACT AFTER THIS. Everything about them is Expensive#Vodacom Must Fall. The whole South Africa Should read this. #Share and retweet until something is done about this ********.

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Replies (2)
Vodacom
Vodacom's reply29 May 2018, 09:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply04 Jun 2018, 12:58
Official

Dear Norman

As discussed, feedback has been provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,

Vodacom Consumer Website Team

Best regards,