JA
Jon A
1 reviews | Active since Jan 2011
27 Dec 2020, 18:57
Vodacom must Fall
I have been billed for 5 services of data which I have asked Vodacom to send me the contracts with my signature on them. A Ticket was opened where they were getting the documents and email to me. Vodacom has closed the ticket with NOTHING being sent. I have written to the CEO and NOTHING. I have been in touch with more than 10 of their customer care section, with NOTHING. As the payment is by debit order it seems as if I am blocked from reducing my amount by the R597.01 that these data bundles cost. Two of the numbers are active in other peoples names and three are ended. Vodacom is a *****.
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Vodacom's replyOfficial
28 Dec 2020, 07:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Dec 2020, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JA
Jon A's updateReviewer Update
30 Dec 2020, 12:24What is meant by "in due course" as a time line. I still have not been contacted by Vodacom or had my email to their CEO acknowledged. Maybe its time to change my service provider?
JA
Jon A's update30 Dec 2020, 12:24
Reviewer Update
What is meant by "in due course" as a time line. I still have not been contacted by Vodacom or had my email to their CEO acknowledged. Maybe its time to change my service provider?