Vodacom must fall

<p>At the end of January 2017 my Vodacom contract was due for an upgrade.. I contacted the call centre to cancel my contract and whilst on the phone the agent sold me a migration package which was supposed to cost R79.00, where I receive R110 airtime and 1gig of data monthly... I further instructed the agent to cancel the linked contract as the wifi device was broken, as well as cancel the insurance as I was not receiving a new mobile device... The friendly agent gladly took my instructions and advised that he had processed my request.. The agent has advised that my next debit at the end of February will be only R79.00. To my surprise at the end of February must debit was </p> <p>In excess of R700 and AGAIN at the end of March my debit was in excess of R500... I have since logged 2 calls with Vodacom, the first query was closed as resolved but my account was never credited, when I contacted to query I was told that Vodacom is giving me 500megs of Data for the next 24 months free, which was not what I requested or agreed upon.. I then asked for the agent to log a new query stating that I want my bank account credited for the difference... AGAIN the query is closed with no feedback from Vodacom, when I contact them to investigate, I am told my billing is correct... Vodacom you are a *****, my package is downgraded but my billing is still as it was before the downgrade/migration... I WANT my money... </p>