#Vodacom must fall!!!

<p>So on the 29th of December 2016 I called Vodacom customer service to find out if my bills were paid and if my debit order was successful. on 3 occassions on the same day, 3 different people from Vodacom said to me that my payments were successful and one of those 3 individuals was a manager of the customer service department.</p> <p>The reason that i called is because i wasnt sure if there was sufficient funds in my account and if they had said that it wasnt successful i would then make an effort to go to the bank and put extra funds in my account to make the payment.</p> <p>After being assured by 3 people that my payment was successful, 3 days later i recieve a notification saying that the payment had bounced. when i called Vodacom again, only then did they tell me that I would have had to wait 72 hours before they can see if the payment was successful or not. If they had told mee that in the first place i would have taken time out of my day to go to the bank and make sure that there are sufficient funds.</p> <p> </p> <p>I then decided that based on principal, Vodacom will be liable for that payment as i was missadvised.</p> <p>For a total of 3 weeks i have been dealing with Vodacom, and nothing good has come from it. I have 4 mobile numbers with Vodacom and i ensure that all my accounts with them are paid on time, hence the reason i called them in the first place.</p> <p>I then tried to call the head office of Vodacom who was just as much help as their customer service department. In the last 3 weeks i have been following up on my own for the investigation that was happening on my account, spoken to about 3 managers who were extremely unhelpfull, and now i recieve a TEXT from the last manager that i spoke to saying that i must just pay the bill, the fact that the managers are too scared to phone me back and talk to me like a human being or better yet one of their most loyal customers that helps pay all of their salaries, is just appauling.</p> <p> </p> <p>I want this matter to be taken further otherwise i will not pay Vodacom another cent, purely based on principal. Vodacom promises their customers the world yet when their customers need help and call them then we get **** to and traeted like dirt from them.</p> <p> </p> <p>Most disgusting service i have ever recieved from Vodacom and i have been with the network for more than 13 years, i have moved my whole family over to Vodacom. I can guarentee that all of us will take our business elsewhere.</p> <p> </p> <p>I am extremely disgusted with Vodacom.</p>