JK
Jaco K

1 reviews | Active since Mar 2011

27 Oct 2016, 13:54

#Vodacom must Fall

<p>My wife has "upgraded" 3 months back, did a change of ownership and completed all required documentation i.e. bank account, proof of address etc. 3 Months on the monthly installment is deducted from another person’s back account, the contract still not in her name and worst of all she cannot load extra data which means she is now incurred out of bundle data costs. Vodacom has certainly lost the plot, have no more respect for their clients and are also extremely ***********, the posts on Hello Peter speaks for itself. I will cancel all 4 my Vodacom accounts because I believe that any other service provider will be an improvement. Just to show pathetic Vodacom is they will now comment on this post and assure me that all will be resolved ASAP, which they have been saying for 3 months already. Actions speaks louder than words Vodacom. </p>

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Replies (1)
Vodacom
Vodacom's reply27 Oct 2016, 14:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,