MM
Martin M

1 reviews | Active since Dec 2017

25 Mar 2021, 14:21

Vodacom must fall

My area , last year our verges were dug up and they started laying Fiber. December Vodacom reps came to take our applications, with the promise that fiber will be installed and activated soon. There was an interim 100GB free LTE while waiting for fiber , once that is depleted you pay for the top up. Long story short been paying R427 every month , not sure for what , now Vodacom wants to bill me R600 which is equivalent to the fiber price , but fiber is still not installed. Chating to Vodacom , they confirm that that is how interim billing works , whether fiber is installed or not that is what they will bill me, since I signed the contract. I wonder if there is a body where as a consumer I will be able to complain ,as this is not fair business practise by Vodacom. How can you bill someone for a service that is not rendered? Our rights as consumers are being exploited by these ********* businesses. Enough is enough , this must come to an end.

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Replies (1)
Vodacom
Vodacom's reply25 Mar 2021, 14:47
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team