1 reviews | Active since Sept 2010
I upgraded my contract on 11-04-18 and received my phone on 13-04-18. There was no simcard in the pack, so I assumed that my old card will fit the new phone. I put my simcard in the drawer and pushed it in, but the phone couldn’t read it. When I opened the drawer it came out but the card was stuck in the phone and I couldn’t get it out. Vodacom's local shop asked me R 630 to remove the card and I refused. I phoned Vodacom and they told me they will pick up the phone and send me a new one and a simcard (13-04-18). It took 2 weeks for them to pick up the phone after quite a few calls to them. In the meantime I had to borrow (rent) a phone. I received the new sim about the 5th of May, but no phone. I made 13 calls to them to enquire what was going on, but only promises without any results and not returning any calls. The person who did the new contract with me (Ashley) didn't return any request to call me back (5 or 6 in total). Today (10-05) I received the phone (that they picked up) back with the simcard still stucked in it. The waybill indicated that the phone was delivered to the wrong address. I called them again and it was promises again. Can you believe it? This wasn't the first time I had problems with them. December 2016 ********** contract was created under my profile. It took 6 months to sort it out. This is a useless company. I'm still paying while they didn't deliver. This lot should not be in business. Lets start campaign “Vodacom Must Fall”.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that we have sent you further feedback.
Regards
Dominic
Best regards,
Good Day
Kindly note that we have sent you further feedback.
Regards
Dominic
Best regards,
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