GM
Gunther M

1 reviews | Active since May 2015

18 Sept 2020, 18:02

Vodacom must fall!!!

One star is still way too much. They charge contract bundle allocations at nearly twice the going rate of (competitor) Prepaid bundles and hope we the public cannot see what they are doing. They require monthly pay-ins on handsets but lock us into the contract without supplying value. The allocations are being assigned expiry dates and no way of using it nor transferring the bundles/money/allocations. Contract price per month was R347.00 and now under prepaid for the same usage less than R140.00 per month. The handset supp**** on inception was valued at R14'000.00 but they require handset pay-in at R565.00 excluding, thus R649.70, over 24 months. Thus I paid R15'594 for a R14'000 phone so they still overcharge the contract fees and do NOT supply a phone, but they say they do! This is ********, They must FALL!!! Vodacom MUST FALL!!!

0
Replies (1)
Vodacom
Vodacom's reply19 Sept 2020, 10:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team