RP
Rynhaldt P

1 reviews | Active since Aug 2013

08 Jan 2018, 11:25

Vodacom must close there doors

Did call Vodacom 5 times to resolve my problem and they just can not sort out the problem.

I have a pre paid number and did try to transfer airtime to another Vodacom number. I did transfer an amount yes that I was allowed to transfer. Today try to transfer another amount from and the only respons I do get is ....... you are not allowed to transfer any additional amounts.

The call centre helpfull they did not sort out the problem ..... only talk talk talk and there it stayed.

It cost me a pretty penny to call due to the fact that I am not in South Africa and must bear the cost of the International dailling I did.

0
Replies (2)
Vodacom
Vodacom's reply08 Jan 2018, 12:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RP
Rynhaldt P's update08 Jan 2018, 12:42
Reviewer Update
My goodness yet again just empty words from Vodacom ......Vodacom can't even arrange snow even if they are in the North pole let alone try to sort out this problem