jR
jaco R

1 reviews | Active since May 2016

20 May 2016, 11:11

Vodacom must change there name to ****com

<p>I ap**** for a cellphone pre aprovel from vodacom and it was aproved. Then the Sales Lady give wrong phone on pre aprovel and tells me that i must take the phone on the pre aprovel without signing any contract. The Sales Ladie said that we must sign the contract or the money will be deducted from her monthly salary. I did not get any copy of any contract of so kind. I told the Vodacom Manager Natasha that they must cansel the contract because i have not opened the phone or the simcard and every thing is still in the original packing. All info regarding Cellphone contract was wrong and the Vodacom Manager Natasha of the shop said that the Sales person Melisa just wanted to make her monthly target and was wrong to do what se did. Vodacom Manager Natasha said i must phone Customer Care, Then Customer Care tells me that i must take it up with the Vodacom Manager Natasha and then the Vodacom Manager Natasha tells me that there is nothing that they can do and it keeps on going this way and that way. Then The Vodacom Manager Natasha Tell me that she will speak to the Regional Manager of Vodacom and then get back to us. This is now 3 weaks later and i went to Vodacom, with the same borring story as before. And the Vodacom Manager Natasha Is not intrested to see me and said i must call Customer Care. They are all bullS#$% AND DONT CARE </p>

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Replies (1)
Vodacom
Vodacom's reply20 May 2016, 12:14
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team