MH
Mikateko H

1 reviews | Active since Mar 2009

05 Apr 2019, 15:43

Vodacom must be working me out of their network

If you look at the history of my interaction you will notice that I have had numerous unpleasant and frustrations with you in trying to get off from contract to prepaid. While it seems to be fixed. From last week I have had numorus issues where my phone goes off the network and no...... not flight mode. Just like how it happended today. This would be Unbeknow to me because on the screen you cannot see it. I missed a myriad of calls. So what looks to be happening is that the phone dips in and out of network or just out until I reboot.

Last week I receive a message that said something about "mandatory account level reached subscribers soft locked." I ignored it because it had no meaning to me.

Now that my network is going on like this. I have a question? *** do you want this time????????????????????????????????????????????!!!!!!!!!!!!!!!!!!! Did we not agree to leave each other alone?

0
Replies (1)
Vodacom
Vodacom's reply05 Apr 2019, 15:55
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team