1 reviews | Active since Jul 2016

02 Oct 2016, 23:13

Vodacom must be *****ing voice and data...

<p>I've two contracts with Vodacom. In both cases, I've not received voice and data to-ups on a monthly basis, as Vodacom has agreed upon. Aapparently, due to a "system update" earlier this year. Now, I've been monitoring these accounts, and they have NOT been updated. Being a professor in telecommunications at a reputable university, I can simply state that Vodacom is not being transparent in their dealings with clients... My suspicin is that they have changed the system and have not reflected those changes on these accounts. Terrible. But, this is the way they seem to conduct business.</p>

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Replies (2)
's update03 Oct 2016, 06:41
Reviewer Update

All right... Issue has been addressed, but not resolved. I still don't understand how data can "disappear". I top these accounts up myself, and the phones' data is not switched on (almost permanently on wi-fi). How is it possible that data simply vanishes?

Vodacom
Vodacom's reply03 Oct 2016, 07:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team