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Frans B

1 reviews | Active since May 2016

24 Feb 2026, 16:27

Vodacom musical chairs ver 20.26

I am speechless. My account has be suspended to non payment even though there is a debit order. So I paid the full outstanding amount and Vodacom sent a conformation that it will be sorted. 3 hours later I checked and an other amount showed as outstanding. I paid that amount and included a full advance payment. Also got a confirmation. I tried calling the 135 number only to receive a Message "Your account has been suspended please call your service provider" Then I tried the Tobi Bot without Success I managed to contacted them on Facebook and explained the full story. And this is the reply I got " You may reach out to our Accounts team on ***. Their operating hours are: Weekdays: 08h00 - 17h00pm Saturday: 08h00 - 13h00pm Sunday: 09h00 - 13h00pm" Really, After I explained that I can not get hold of them. Hope someone can explain to me how they can "manage" a Business this way Kind Regards Very Unhappy Customer

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Replies (1)
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Frans B's update24 Feb 2026, 18:43
Reviewer Update
I have checked my still suspended account at 18h30 and it shows a Credit balance.
Please explain how can it be in Credit AND in Arrears with me still Without service for a whole day??
Worst is that All Calls is blocked so I can not contact the Support on 135 in any Way