Vodacom multiple contract ****

I still do not get any response from Vodacom at all. i lodged a complaint at the National consumer councill also with no response. My last option is to name and shame them (within the limits of the law) on all possible social media platforms and in front of the Vodacom shops in Polokwane. I will display banners with the facts on it and the public can see for themselve and ask all the questions they want to. I act on behalf of a client Mrs. Visagie and have the power of attorney to handle their Vodacom contracts and issues i.e. Vodacom contracts. The issue was reported on the 30th of March 2022 at Vodacom Savannah Polokwane a lady Gift Pununu assisted me. The client Mrs. Visagie did not have the authority to acquire new contracts or upgrades never the less she did. Mrs. Visagie was not in good health since 2020 and did undergo surgery on her foot and were admitted to hospital ± 4 times for infection and steel inserts more surgery and on the end of the day an amputation of her leg with complications. There after a back operation and very delicate a stomach operation. Why am I telling this? She was sedated for weeks and drank pain killers for months and months and were never 100% conscious of what she says, what she does or where she was at all, hench that Vodacom sold her 11 contracts during that period! she was awarded 11 numbers and they will be cancelled as follows (meaning they were awarded on the same dates 2 years prior): 1. 2 x contract will expire on 2023/05/02- Red Flexi 390 & Flexi 125 2. 1 x contact on 2022/12/31 - 5Gig MBB 24-month top-up 3. 1 x contract on 2023/06/24 - 2Gb data top-up 4. 1 x contract on 2024/05/30 5 Gig data top up 5. 3 (three) x contacts on 2024/05/31! Red flexi 175, Red Flexi 125 & 2Gb Data Top-up 6. 1 x contract on 2023/05/22 Red Flexi 230 (in use by client) 7. 1 x contract on 2022/12/23 Red flexi 125 8. 1 x contract on 2023/09/28 Red Flexi 125

I reported the sinical situation to Vodacom Savannah Polokwane and we opened an investigation on 30/03/2022. I spend two full days just to get Vodacom cancellations to register this case for investigation. How can Vodacom bully and old pensioner on a farm under medication into 11 + contracts! I spend another day to upload proxy documents and power of attorney in the presence of the client’s husband an elderly man with hearing aid problem (that is why I assited them)and unable to understand what is going on. He confirmed and signed the power of attorney and his wife for me to handle. Since March 2022, I were unable to resolve the issue. a case was opened with 2 numbers involved(not by me) and were in fact declined and on the system there is still nothing resolved. Still no reference number and no solution at all. (try to followup on a case with Vodacom it is impossible) I phone Vodacom every week and have to explain to *********** staff the whole issue again and agin..ending up in a dead -end! The excuse is as follows " the investigation were escalated to management or "the issue were referred to my senior pls hold let me find out." as all of them say and “the manger will phone you back." and he /she never do phone back at all or they phone the wrong person maybe. They have to phone me (I hold the power of attorney) and the farms in Dendron area do not have Vodacom reception and they end up closing the file after 14 days if no one answers or phone back. They know they have to phone me but this Vodacom is like a mafia and no one can get past the “gatekeepers” or "bouncers" it is impossible to talk to an informed manager at all. These 11 contracts are ***** and the agents who phone should be held accountable. I will have to report this issue at the consumer council now and also refer it to an attorney. I will also distribute this complain on social media and might even distribute pamphlets of the proceedings to clients in front of Vodacom shops as people should know what Vodacom is doing to pensionersand how impossible it is to resolve a problem. How can it be possible not to talk to an informed person or manager? is it a strategic way of **********ly **** pensioners or the public into upgrades and keeping them away from management and make it impossible to resolve an issue and ending up in making huge profits … I beg any manger from Vodacom to phone me on *********86 or I will have to take steps. Just assist me to resolve this case, and issue a ref number what are Vodacom hiding!

I have phone twice today (09/05/2022) as well, and a certain Shawn referred me to Vodacom cancellations in Durban! The phone line dropped. I phone again and a lady promised that a manger will phone me back in 10 Minutes. Well, no manager phoned till now. the only "Ref" no I have is some number I got from the agent last month is: *** 22/04 1-CNAUO6FCX or whatever that means.