Vodacom mpesa *****

My report of a ********** action with Mpesa has not yet being taken seriously, after writing this case of the matter on Hellopeter I was replayed by a Vodacom email account and the person who wrote the response was Michael he asked for the same documentation that the Mpeasa admin asked for of which I did send he then stated that he shall look at the matter and get back to me. Three to Four days after submitting the documents he sends an email stating that they don't deal with Mpesa queries and he provided a contact number to call him on and I immediately gave him a call of which in the beginning of the call he was denying his name and said he doesn't know anything about the email but still confirms that he works for Vodacom. He then asked for my detail again over the phone and said he shall take a look at my query and he will call me back, he then called me back after15 minuets and he gave me another contact number to call and a name of person to ask for on that line but the number that I was given is forever engaged and the number doesn't go through at all. I then called the Mpesa department again to get feed back on my ***** case and still I am being promised to be called back.