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1 reviews | Active since Feb 2018

06 Feb 2018, 11:36

Vodacom Mozambique

The most unprofessional, uneducated, useless and *********** bunch of staff I have ever come across in any business. They have no problem *****ing your money and doing inflated and unauthorised debits from your bank account. They often load incredible amounts of data usage on accounts and when you ask for a breakdown, they cont explain it. When you make any other enquiries you get a very quick email saying they will respond to your enquiry shortly, but after that they either ignore you or at best you get a response a month later and then they answer your enquiry with a question. Vodacom Mozambique is an embarrassment and an insult to Vodacom South Africa and should be shut down.

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Replies (1)
Vodacom
Vodacom's reply06 Feb 2018, 12:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team