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Desigan P

1 reviews | Active since Feb 2013

02 Aug 2018, 14:31

Vodacom move to prepaid not happening

I put in a request to move to prepaid as I am out of contract. This was done on the 4th July 2018 and when I called the customer care center they ensured me that this request would be completed by 1 August 2018 but I see that I am still on the Smart XS plan. Why does Vodacom make it so difficult for customers to move to prepaid? I am also unhappy because the call center agent **** to me.

0
Replies (4)
Vodacom
Vodacom's reply02 Aug 2018, 14:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

DP
Desigan P's update02 Aug 2018, 15:22
Reviewer Update
The Reference Number is ********** ********** 2 and the person I spoke to who processed the cancellation is Lesego on the 4th July 2018.
Vodacom
Vodacom's reply03 Aug 2018, 08:48
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

DP
Desigan P's update13 Aug 2018, 16:57
Reviewer Update
I was eventually moved to prepaid on the 4th August 2018 (after complaining on hellopeter), and the agent told me there was an error in the system. My latest invoice says that I will be billed for the month of August on the Smart XS plan - why?? The call centre agents who donot have the history of this case now say that an investigation has to be conducted (again!!) to determine if the invoice is indeed correct. This investigation could take up to 7 days. I called in on the 4th of July to cancel my contract....why should I pay for the incompetency of Vodacom's staff?? It was a simple request and I was assured it would happen but now they are billing me for a contract even though I am on prepaid.