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stefandj S

1 reviews | Active since Oct 2016

25 Nov 2019, 10:55

vodacom most useless service provider and a bunch of ******

I have had endless problems with vodacom the past few years, I even cancelled my contract which had two price increases while in contract. Which did not go without it's own problems. I refused to pay and after 10 months they stopped all services. I then paid the amount backnover Four months and cancelled the contract with endless drama and uselessness from the SERVICE provider. Now I'm using the sim on pay as you go until I can decide on the better evil of our options available.

NOW: this morning I bought Airtime from my bank account as I always do. Get a message that service provider is not available. The transaction still goes thru. It took me over a hour with the *135# and calling 135 and now help or contact or any thing from vodacom. Just the useless Toby bot, that is useless. They say there is an unusual high amount of calls from my nr, no thanks to the most useless service ever from a service provider. Provides me with a *** nr that does not exist. There is absolutely now way to get to a human operator to talk to in this ******** organisation that steels your money and waste your time.

I need my money back then I can go to another service provider instead today still and port this nr today still and have my data working long before this useless company can even try and solve their *********** system problems.

So much for almost 18 years loyalty to a very bad and useless service provider. Even government is not this bad.

Very disappointed, not one single drama less day the last 3months from you.

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Replies (2)
Vodacom
Vodacom's reply25 Nov 2019, 12:00
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
Vodacom Consumer Website Team
Vodacom
Vodacom's reply02 Dec 2019, 12:41
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
As per our discussion, your query has now been resolved.
 
Regards
 
Consumer Website Team