Vodacom Most Pathetic Service in the country

I am extremely disappointed at how **** Vodacom is with communication

I app**** for a fibre line on the 10th of January 2022, I received the fibre router 2 days later, with a LTE device which I though was complementary until the fibre is live, after a few calls one of the agents figured out this is a backup LTE connection, fine im okay with that,

Then the next week monday I receive a call from the supposed Fibre installer contracter which is still unkown at this time, no idea who they are or where they operate from, that they want to confirm that I will be available thursday to have the installation done( 13th ) of January.

So here I thought wow their service is quick

Thursday comes and up until midday I hear nothing from the installer team, I then try and call the number which called me on the Monday, they kill the call and don't answer 3 times, then I sent a sms to which the person rep**** and said their is some issues with them and Vodacom and everything has been put on hold sorry about that

I did respond to them asking them why did they not call me knowing there is a issue with them and Vodacom, leaving me hanging and waiting the entire day for no reason

Between Monday and Thursday I made many calls to Vodacom from my MTN number which cost me most of my contracts minutes, every single person that I spoke to said they need to speak to the person that is assigned to my install ticket and they will follow up and get back to me

They don't get back to me, I call in again different person same story, and nothing

I spoke to about 5 different agents in one day and every single one of them promised they will call me back but I'm still waiting

I am starting a remote work next week and the fibre is one of the most important things for me to have this job, and now possibly I'm not gonna be able to keep this job because of how **** Vodacom service is , if they at least could stay in contact and just tell you the way things are, then I could have made a plan to get another provider to be ready for this job

On Friday, which was yesterday, I logged another email support request ( im not going to waste any more of my minutes) stating all my concerns and lack of joy I am getting from them, and still no one has responded to the mail or called me back

Is this how all new clients get treated at Vodacom? this makes me wonder what kind of people are their clients that they are happy with this completely **** service

Working in the customer support industry for the last 8 years myself, I am truly shocked at how pathetic customer support is for Vodacom, one of the biggest providers in the country