1 reviews | Active since Sept 2014
VODACOM: MOST INEPT USELESS NETWORK in SA
Telkom network is absolutely ****! I then decided to port from Telkom to Vodacom on Wednesday afternoon 2 Feb.2021. Thursday 3 Feb.2022 I called Telkom and visited the Telkom store Cresta and was advised I need to wait on Vodacom to complete the port request. Friday, 4 Feb.2022 again called Telkom and was at Telkom store Cresta insisting Telkom must release the number. I was then informed that Telkom has released the number and Telkom is awaiting on Vodacom Back Office to complete the port request! Went to Vodacom 4U in Cresta and was told that the request is still in progress. I must just wait. Then I was advised via Vodacom Facebook Page I must call ***. Called number. Mpho answered. Was then informed Vodacom had a system problem to port numbers in to the network. My mobile number is on the system but it will take 24-72 hours to clear the port history and then maybe the port will go through. I even gave her the sim card number and was told there's no port request on that sim card number yet I have received an systems sms confirming the port request for that sim card was active! Mpho then told me I must just wait and try porting after 72 working hours. Three weeks ago I ported my business cell number over to MTN and it was completed within 5 hours. Port over to Vodacom and it takes you nearly 7 days! Vodacom is NO MORE the Nr.1 network in SA but the most pathetic in terms poor systems and utter pathetic customer services. Now I can understand why Vodacom has lost customers and network quality to MTN. That said----PLEASE STAY FAR FAR AWAY FROM THIS USELESS POOR NETWORK. Vodacom does not care about customers! You as customer mean NOTHING to them. You will be treated like *******!
