RB
Riaan B

1 reviews | Active since Apr 2019

10 Apr 2019, 11:09

VODACOM - MOST *********** SERVICE PROVIDER EVER!!!!!!!!!!!!!!

When I opened a Vodacom account all the correct documentation (ID, Company docs, etc) was given to the administrator who opened the account at the Vodacom store in KeyWest shopping center. As from when this account was opened the incorrect company details shows on each and every invoice .... BUT for one or the other strange reason the correct company details shows on the Statements. Numerous requests and phone calls were made to Vodacom to amend the details to the correct company details on the INVOICES, and with all the promises in the world nothing has been done UP TO DATE. SARS does not accept incorrect details of a company and therefore my company is loosing money for months now, and I have to pay this out of my own pocket. Approximately one and a half months ago I approached Dannyboy and Michael Botes at Keywest where I have opened the account, but they are unwilling to help and full of excuses. They dont follow up or provide any feedback. VODACOM GIVES THE WORST SERVICE EVER!!!!!!! Will never recommend anyone to VODACOM.

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Replies (2)
Vodacom
Vodacom's reply10 Apr 2019, 12:23
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply10 Apr 2019, 16:46
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your account is managed by Vodacom Business. A request has been submitted to have this matter prioritized. Should you wish to follow-up, please contact *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team