EH
Erika H

1 reviews | Active since Feb 2010

21 Jan 2022, 08:33

VODACOM MOST *********** COMPANY IN AFRICA

Been trying to resolve my account with Vodacom since August 2021, and after a long heated discussion, Linda Mkhiza assured me it was taken care of in December 2021. To find my so-called final bill arrive, they have added another 15 months to my contract, and they plan to debit my account on the 27th January 2022. How *********** are you, VODACOM AND WHO THE HELL GIVES YOU THE RIGHT TO ADD ON TO MY CONTRACT TERM? DOES THE RIGHT HAND NOT KNOW WHAT THE LEFT HAND IS DOING? SHOW ME WHO SIGNED FOR THE EXTRA 15MONTHS YOU ADDED TO MY CONTRACT - THIS IS *****!!!!! DO NOT TAKE OUT CONTRACTS WITH VODACOM; THEY ARE *********** AND ACT **********LY IN THEIR DEALINGS WITH YOU. WHAT YOU SEE IS NOT WHAT YOU ARE GOING TO PAY IN THE LONG RUN, SO BE VERY WARY BEFORE YOU TAKE OUT A CONTRACT WITH THE - CONSUMER COMPLAINTS AND OMBUDSMAN ALSO DO NOTING AS THEY ARE PROTECTED AND JUST AS ******* AS VODACOM. TRYING TO SPEAK WITH THE CUSTOMER SERVICE REPRESENTATIVES IS POINTLESS AS THEY DON'T HAVE THE BRAIN CAPACITY TO UNDERSTAND OR RESOLVE THIS ISSUE. SO WE ARE AGAIN GOING AROUND THIS CIRCLE OF TIME OUT OF MY DAY TO TRY AND SPEAK WITH SOMEONE WITH HALF A BRAIN TO LISTEN AND RESOLVE THE ISSUE!!!!!!! ****BEWARE OF TAKING OUT CONTRACTS WITH VODACOM*** AS THEY DO NOT ADHERE TO THE T&C AND THEY DO NOT RESOLVE ISSUES *** BEWARE *** BEWARE*** BEWARE!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply21 Jan 2022, 10:53
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
EH
Erika H's update21 Jan 2022, 16:16
Reviewer Update
Hi Vodacom,

Why do we have to go to extreme lengths to get you to listen to us? I will see what you debit my account worth because your word or promises don't carry any weight! Seeing is believing, and I will reply to that! Thank you, Linda, again, you come to my rescue!!! You are amazing! Let's see how this ends with a debit order going through!