kB
karlen B
1 reviews | Active since Jul 2012
05 Oct 2023, 09:17
VODACOM MOST HORRIBLE SERVICES
I'm still a sitting duck with Vodacom, a lady from the Vodacom hellopeter contacted me, asked me to take my device in again, and sent my Job card number which is 208589 to her VIA email. I have done as requested, and here I am still waiting for a response - No the problem with my phone changed it's now an electrical problem too. I cannot wait for all my contracts to be done, and will not recommend Vodacom to anybody. You guys take my money every month, but giving a service is not a highlight. I'm just waiting for feedback from the Ombudsman - because is so unacceptable.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Oct 2023, 12:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Oct 2023, 12:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
kB
karlen B's updateReviewer Update
10 Oct 2023, 12:47So you got the job number, and are still here with no device? Vodacom I cannot wait for my contracts to end, I'm so done doing this.
kB
karlen B's update10 Oct 2023, 12:47
Reviewer Update
So you got the job number, and are still here with no device? Vodacom I cannot wait for my contracts to end, I'm so done doing this.
kB
karlen B's updateReviewer Update
22 May 2024, 08:00We almost reached one year and Vodacom still has my phone and nobody ever comes back to me, I cant wait for my contract to be done so that I can cancel everyone.
kB
karlen B's update22 May 2024, 08:00
Reviewer Update
We almost reached one year and Vodacom still has my phone and nobody ever comes back to me, I cant wait for my contract to be done so that I can cancel everyone.