Vodacom most *****ulant cell phone network and customer care is just a waste of time...as nothing ever get resolved.

Vodacom is the MOST ******* network EVER!!!! No wonder they received a 2.2 out of 10 on the trust index.

We subscribed for fibre and was told because the network is not up yet we will get LTE with 100GB free internet every month untill the fibre network is live. So all was good untill in November they started charging us for the 'free' LTE service. I immediately contacted Vodacom and now almost two month's later still trying to resolve the billing query SR***. Vodacom is breaking contract to charge us for a free interim service that we never signed up for.

On my cell phone account I picked up an extra R150 for content services. When I phoned, they said I subscribed for an sms service, which they can not give me any details. I told them to unsubscribe, as I never signed up for anything. Ten days later I check my account...now it is R415...after I never subscribed for it and also got confirmation that I cancelled it. How is this possible that one network can care so little about their customers? I was also told that the matter will get escalated and they will contact me...no call to resolve the issue after almost 2 weeks and counting.

I have been a customer for over 20 years and will definitely not upgrade with Vodacom again. We have already moved our other 2 personal accounts to another service provider, which gives us 10 times the service and value for money...not to mention all the dropped calls and no signal the past weeks/months we have experienced with vodacom. Which was the ONLY reason I stayed with vodacom for my business as the signal used to be better.

I have heard from 3 different people (my husband being one) that they complain about pricey monthly costs of vodacom and that they don't want to upgrade with vodacom again and then vodacom suddenly drop the monthly rate and increase the data and free minutes? The original deal was R700 for 200 min, 200mb and 200 messages. Then after almost cancelling the contract they got back to him and said he could pay R330 with 400 min, 5G and 400 messages. How is this not **********? So if you are happy to pay the crazy amount that they charge then they are MORE than willing to take your money, but if you don't want to upgrade your contract then they suddenly almost give it for free?