Vodacom - Most awful service

Worse service ever. I have cancelled two of my contracts, the first call I made in October 2020 to be effectively cancelled 30 November 2020. I have contacted the cancellations department 4 times, speaking to 4 different agents on 4 different occasions with the same story every time; "the cancellation was not processed sir"!!!!!!!!! How is that possible? How can 4 people in the same department be so *********** and not able to assist their customers? I have sent in total 14 e-mails, some to retensions@vodacom and some to customer care, not receiving any feedback. Now Vodacom wants me to pay for something I have legally cancelled, followed all rules and protocols, because I have waited for my terms to expire before ordering a cancellation, but it seems Vodacom is refusing to accommodate me, but when we upgrade or take up a new contract, then the service is there in full swing, because it is new business and they are secured for another 24 months worth of payments.

I find this really unacceptable, because there is no customer service while allof us are under financial pressure. I want to be appreciated as a customer and be able to cancel something I don't need anymore, or take up a new product when the need sees fit.

I have cancelled my debit order due to this insufficient and lack of service and made a payment today for my main line and number which I am actually still using to be re-connected as they have suspended my line . Now the million dollar question is: When will Vodacom accommodate their customer with a cancellation process, should a pay for an additional year and let them milk me as they sees fit. I am an extremely disappointed customer. PS: I am a customer of Vodacom for over 20 years.