Vodacom Mossel Bay Poor Service

<p>My mother renewed her Vodacom contract on 13 July 2016 at the Langeberg Mall Vodacom shop in Mossel Bay. She opted for the Samsung S6 phone and the consultant was Annemarie, who was very helpful. When we got back home, I started the phone to assist my mom in setting up her new phone. The phone immediately made ongoing key operating sound tones without me even touching it. The moment I opened a programme it would just keep on jumping back to the home screen. I restarted the phone with no changes to the problem. On 15 July 2016 my mom took her phone to her Vodacom shop in Still Bay where she resides, and Eugene Mostert assisted her. He told her that she should take a video when the phone malfunctions as the problem was an intermitted one at the time. My parents travelled back to Mossel Bay from Stilbaai on 19 July 2016 to take the phone to the Vodacom shop at the Langeberg Mall. Annemarie at this time wasn’t so friendly and helpful this time around. She made a couple of settings and told my mom she should bring it back again if faulty. My mother explained that she can’t keep on travelling between Still Bay and Mossel Bay continually, but to no avail. The phone still had the same problem jumping out of programmes to the home screen and making the key tone noises without touching the screen. On the 25th of July my parents travelled back yet again to get her phone sorted out. Annemarie said she would send the phone in for repairs with the following job number: ********** 5. On the 28th of July, Peter from the Langeberg Mall Vodacom shop phoned my mother to tell her that they had to update the software of the phone and that Annemarie should have issued an OBF and replaced the phone. After getting the phone back it just had the same problem. My mother drove on the 5th and 8th of August back to Mossel Bay Vodacom and dealt with Carin who also said that Annemarie should have replaced the phone. Carin advised my mom to take the phone with its packaging to the Still Bay Vodacom shop and she would see what she could do. My mom even made contact with Ashlen Chattergoon at Samsung South Africa, who told her that she has to sort the exchange out with her Vodacom provider in Mossel Bay, as they did a software update which has led to the lapse of the OBF exchange period. Tonight my mother was emotional as her phone is still not fixed. She couldn’t send me a text message as the phone kept on jumping back to the home screen. She has always enjoyed her Samsung phones and never had a problem with them. Her contract is close to R800.00 per month on a phone she can’t use. She spoke to Vodacom in Mossel Bay again today, which wants to send the phone away yet again. All we want is her phone to be replaced with a new functional Samsung S6.</p>