JH
John-Henry Horn
1 reviews | Active since Jan 2014
12 Oct 2018, 21:00
Vodacom more useless than Telkom!
I’ve been trying to cancel a fibre subscription since August - after expiry of the contract period. Initially nobody responded to e-mail. Maybe the wrong e-mail? The call centre then promised documentation “before close of business”, but nothing. Call, but they just say it’s in process. Call, they can just repeat. Meanwhile they continue with the debit order.... I must have realised this was a terrible idea when they provided me with a new quote after installation, and used a Cape Town address for a service in Johannesburg. Unbelievable. Shocking. Pathetic. When my cell contract expires you can also kiss that body part goodbye.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
14 Oct 2018, 09:21Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2018, 09:21
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JH
John-Henry Horn's updateReviewer Update
17 Oct 2018, 08:04No call yet.....
Meaningless copy and paste response from some bot at Vodacom.
JH
John-Henry Horn's update17 Oct 2018, 08:04
Reviewer Update
No call yet.....
Meaningless copy and paste response from some bot at Vodacom.
Vodacom's replyOfficial
17 Oct 2018, 11:32Dear Customer,
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Vodacom's reply17 Oct 2018, 11:32
Official
Dear Customer,
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Vodacom's replyOfficial
19 Oct 2018, 16:05Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Records indicate that your query was attended to by the Fibre Team and has been resolved. Should you require any additional information, they can be reached on ***.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Records indicate that your query was attended to by the Fibre Team and has been resolved. Should you require any additional information, they can be reached on ***.
Regards
Consumer Website Team
Vodacom's reply19 Oct 2018, 16:05
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Records indicate that your query was attended to by the Fibre Team and has been resolved. Should you require any additional information, they can be reached on ***.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Records indicate that your query was attended to by the Fibre Team and has been resolved. Should you require any additional information, they can be reached on ***.
Regards
Consumer Website Team