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Brian H

1 reviews | Active since Jun 2016

06 May 2020, 21:02

Vodacom, more underhanded behaviour.

Vodacom keeps dropping signal then prompts you to go onto use other data methods like the free data for Facebook. Are they just trying to ***** from customers. Reboot the modem or wait 5 minutes and suddenly you have access to the data you already paid for. That's ***** in my books

0
Replies (3)
Vodacom
Vodacom's reply07 May 2020, 07:49
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 

Best regards,

BH
Brian H's update08 May 2020, 12:23
Reviewer Update
I ran a speed test on the modem, 2mbps... this isn't what I signed up for.
Vodacom
Vodacom's reply11 May 2020, 16:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you have been contacted and assisted by Networks. 

Apologies for any inconvenience this may have caused.  Regards Consumer Website Team 

Best regards,